Last updated: 30 April 2025
1. Order Processing & Dispatch
- Business days: Monday – Friday (ex‑bank holidays).
- Cut‑off: Orders confirmed before 15:00 UK time ship the same day; later orders ship next business day.
- Warehouses:
- Sweetener‑free drinks ship from our dedicated partner warehouse (tracked Royal Mail services).
- All other items depart from our main UK distribution hub via DPD Local.
- Packaging: Recyclable, plastic‑reduced materials wherever possible.
2. UK Delivery Services
| Service | Carrier | ETA* | Weight / Size | Price (inc. VAT) |
|---|---|---|---|---|
| Royal Mail LL 48 | Royal Mail | 2–3 working days | ≤ 0.75 kg | £3.95 |
| Royal Mail LL 24 | Royal Mail | 1–2 working days | ≤ 0.75 kg | £4.45 |
| Royal Mail 48 Tracked | Royal Mail | 2–3 working days | ≤ 3 kg | £5.40 |
| Royal Mail 24 Tracked | Royal Mail | 1–2 working days | ≤ 3 kg | £5.95 |
| Courier Next Day | DPD Local | Next working day | ≤ 25 kg | £7.35 first parcel / £4.95 each extra† |
| Courier Two‑Day | DPD Local | 2 working days | ≤ 17 kg | £6.25 per parcel |
| Oversize | DPD Local | 2 working days | ≤ 30 kg / > 2.5 m girth | £19.95 per parcel |
Premium add‑ons: +£4.95 for pre‑1 pm delivery; +£4.95 for Saturday delivery.
* Excludes weekends & bank holidays.
† Automatic multi‑parcel split applied at checkout.
Remote Areas
| Region | Service | ETA | Price |
| Scottish Highlands & Northern Ireland | Courier 2‑Day | 2 working days | £11.95 ≤ 17 kg |
| Scottish Islands, Channel Islands, Isle of Man | Courier 2–5 Day | 2–5 working days | £34.95 first parcel / £19.95 each extra |
3. International Delivery
International shipping is temporarily paused while we streamline post‑Brexit duty handling. We’ll update this page once service resumes.
4. Click & Collect
Not currently offered – we’re working on it for later this year.
5. Tracking & Notifications
A tracking link is emailed the moment your parcel leaves our warehouse. You can also view status any time in My Account › Orders.
6. Returns & Exchanges
Return window: 30 days from delivery.
| Return Type | Applies To | Cost to You |
| Standard return | Sweetener‑free drinks (fulfilled by our online centre) | £1.50 – £2.50 per order |
| Standard return | All other items (dispatched via DPD Local) | FREE |
| Faulty or damaged on arrival | Any item | FREE (we cover it) |
Start a return in My Account › Orders or contact support for a label. Refunds are issued within 5 working days after the goods reach us.
Exclusions: Perishable/unsealed consumables and customised goods unless faulty.
7. Failed Deliveries
If the carrier cannot deliver you’ll receive SMS/email options to reschedule or collect from a pickup‑shop. Unclaimed parcels are returned to us after 7 days; re‑shipping incurs the original postage charge.
8. Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control (including but not limited to extreme weather, labour disputes, utility outages, epidemics, governmental action or carrier network disruption). Where possible, we’ll notify you and offer updated delivery options or a full refund.
9. Need Help?
Customer Support
Mon–Fri 09:00‑17:30
Email: support@moodysemporium.co.uk
Thank you for shopping with us – we aim to deliver drinks to your door, not headaches to your inbox!